Returns & Refund Policy — JEFF’s Favorite Picks

Returns & Refund Policy

Last updated: May 23, 2025

We want you to be fully satisfied with your purchase. This page outlines our return, refund, and exchange procedures clearly to ensure transparency and trust.

Return Eligibility

We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return.

To qualify for a return:

  • Items must be unused, unworn, and returned in their original packaging with tags.

  • A valid proof of purchase (e.g., order confirmation email) is required.

Items returned without meeting these conditions may be refused.

How to Request a Return

To initiate a return:

  1. Email us at brightoil10@gmail.com within 30 days of delivery.

  2. Provide the following details:

    • Order number

    • Item name

    • Reason for return

    • Photos (if damaged or incorrect)

We aim to respond within 1–2 business days. If approved, we will send a return shipping label and detailed return instructions.

Unauthorized returns may not be accepted.

Return Shipping

  • Customers are responsible for return shipping unless the product is damaged, defective, or incorrect.

  • Please use a trackable shipping method for all returns. We are not responsible for lost return packages.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at brightoil10@gmail.com within 48 hours of delivery with:

  • Order number

  • Description of the issue

  • Photo evidence

We’ll arrange a replacement or full refund if applicable.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care goods (e.g., opened beauty or hygiene products)

  • Hazardous materials or flammable liquids/gases

  • Gift cards

  • Final sale or clearance items

If you're unsure whether your item qualifies, contact us before sending it back.

Exchanges

We do not offer direct exchanges.
If you want a different item:

  1. Complete the return process for the original item.

  2. Place a new order for the replacement.

Refunds

Once we receive and inspect your return:

  • We will notify you of approval or rejection.

  • If approved, your refund will be issued to the original payment method within 5–10 business days.

Note: Your bank or payment provider may take additional time to process the refund.

If you haven’t received your refund after 15 business days, contact us at brightoil10@gmail.com.

European Union 14-Day Cooling-Off Period

For customers in the EU:
You have the right to cancel or return your order within 14 days of delivery, for any reason. The item must be unused, with original packaging and tags intact.

If you have questions about this policy, please email us at brightoil10@gmail.com.